Easy tips and two services to improve your business customer service. The Holy Grail of a business owner is 100% totally happy customers, right?

In addition to a great product or service, we must also spotlight better customer service, which many acknowledge is a weak point for many businesses, large or small, brick and mortar or click and order.

• On my home page, you saw the quick pop-up asking you one question and providing an answer space. This information enables me to provide better SEO service to my customer and may help you do the same.

• A quick roundup of current 6 customer service tips from Mashable, one of my favorite ‘Net-centric news sites.

• Another super service is the online help tickets system provided by the masters at Zendesk.com.

I have no affiliate relationship with the sites I write about (unless noted). But I do have the experience of being a “customer” of a service provider who employs the Zendesk system, and it rocks!

All of my questions and requests are handled clearly and efficiently. The trouble ticket is viewable online and sends updates through email if you prefer. I like and use both methods. It’s small business nirvana!